Special Orders

At Sherry Herndon, we understand that sometimes our customers have unique needs and preferences. That's why we offer a special orders service to cater to those specific requirements.

Our special orders service allows you to request products that may not be currently available in our regular inventory. Whether you are looking for a specific size, color, or style, we are here to help you find the perfect item.

Here's how our special orders service works:

  1. Contact our Customer Support: If you have a special request, simply reach out to our friendly customer support team. They will guide you through the process and assist you in placing your special order.
  2. Provide Detailed Information: To ensure we can fulfill your request accurately, please provide as much detail as possible about the product you are looking for. This includes the brand, model, size, color, and any other relevant specifications.
  3. Availability and Pricing: Once we receive your request, we will check the availability of the product from our trusted suppliers. We will then provide you with information on the estimated delivery time and the final price, including any additional fees that may apply.
  4. Confirmation and Payment: If you decide to proceed with the special order, we will require a full payment upfront. This is to ensure that we can secure the product for you and initiate the ordering process.
  5. Delivery: Once the product arrives at our warehouse, we will carefully inspect it to ensure it meets our quality standards. We will then promptly ship it to your designated address. Please note that the delivery time may vary depending on the availability of the product and the shipping method chosen.

It's important to note that special orders are subject to availability from our suppliers. While we strive to fulfill all requests, there may be instances where certain products are not obtainable. In such cases, we will inform you as soon as possible and provide alternative options if available.

Additionally, please be aware that special orders are non-refundable and non-exchangeable, as these products are specifically ordered for you.

At Sherry Herndon, we are committed to providing exceptional customer service and ensuring your satisfaction. If you have any further questions or would like to inquire about a special order, please don't hesitate to contact our customer support team. We are here to assist you every step of the way.

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