Returns & Exchanges
At Sherry Herndon, we understand that sometimes a product may not meet your expectations or fit perfectly. That's why we have a hassle-free returns and exchanges policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you can return or exchange it within 30 days of receiving your order. Whether you changed your mind, received a damaged item, or simply need a different size, we've got you covered.
To initiate a return or exchange, please follow these simple steps:
- Contact our customer service team at [customer service email] within 7 days of receiving your order. Provide your order number and a brief explanation of the reason for your return or exchange.
- Our customer service team will provide you with a return authorization number and further instructions on how to proceed.
- Package the item securely in its original packaging, including any accessories or tags, and include the return authorization number on the package.
- Ship the package back to us using a trackable shipping method. Please note that the cost of return shipping will be the responsibility of the customer, unless the return is due to a mistake on our part.
- Once we receive your return, our team will inspect the item to ensure it is in its original condition. If everything checks out, we will process your refund or exchange within 5 business days.
Please note that certain items, such as intimate apparel and swimwear, are not eligible for return or exchange due to hygiene reasons. Additionally, any items that have been worn, washed, or altered will not be accepted.
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the availability of the product.
For exchanges, we will gladly provide you with a different size or color of the same item, subject to availability. If the desired item is not available, we will issue a refund for the returned item.
It is important to us that you are completely satisfied with your purchase from Sherry Herndon. If you have any questions or concerns about our returns and exchanges policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience is a positive one.